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Shipping & Returns

  • Shipping:

    • Shipping Time: Orders are usually processed and shipped within 48 hours. 

    • Shipping Charges: We offer free shipping on all orders. Please note that we do not offer free shipping on international orders and returns.

    • Tracking: You will receive tracking details over WhatsApp, email and SMS, once the order is shipped.

  • Returns

    • Return Policy: We offer a 7-day return policy for all unused and unworn items, no questions asked. ARSHIYAZ reserves the right to process refunds after checking the returned items. In case you have purchased a ARSHIYAZ product from anywhere other than the ARSHIYAZ Website, ARSHIYAZ App or ARSHIYAZ Exclusive Stores, the return policies of your source of purchase shall apply. 

    • In case of missing items in return orders, i.e., where the customer claims to have returned multiple products but actual pickup doesn't include all said items, the company has a right to deduct an amount up to the full MRP of the missing product from the refund amount. 

    • Refund Policy: In case you have requested the return of any of your products, the refund of the same shall be initiated once we receive the product back in our warehouse.

    • Replacement & Exchange: You can also avail replacement or exchange of your order as per your requirements. The conditions remain the same as those applicable to returns. The replacement will only be shipped after the initial return has been delivered.

    • Return Process: You can reach out to our Customer Support team, and return the product via courier service, such as India Post.

• • In the unlikely event that you receive an empty parcel or a missing product, we would request you to reach out to our customer support team for assistance within 48 hours of the package being delivered. We will be requiring a 360-degree unpacking video of the parcel for us to process the request further. Please note that insufficient evidence or visible signs of tampering with the packet may result in your claim not being honoured. In all such cases, the brand reserves the right to take the final decision.

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